Which event triggers the discovery process in agent-based Service Mapping?

Which event triggers the discovery process in agent-based Service Mapping?

• A. Restarting the server
• B. Installation of the ServiceNow Discovery Agent
• C. Manual server updates
• D. Database reconfiguration

Answer: (B)

The correct answer is the installation of the ServiceNow Discovery Agent. When the agent is installed on a system, it initiates the discovery process. The agent starts gathering information about the services running on the servers, identifying applications, their dependencies, and the configuration items involved. This is a crucial first step in Service Mapping, as it sets the foundation for identifying and mapping all relevant services within the IT infrastructure. In contrast, restarting the server, conducting manual updates, or reconfiguring databases do not inherently trigger the discovery process. While these actions may influence the service environment or pose changes that the agent must later identify, they do not initiate the discovery on their own. The discovery process specifically requires the Discovery Agent to be present and operational, making its installation the definitive starting point for Service Mapping in an agent-based configuration.

The correct answer is the installation of the ServiceNow Discovery Agent. When the agent is installed on a system, it initiates the discovery process. The agent starts gathering information about the services running on the servers, identifying applications, their dependencies, and the configuration items involved. This is a crucial first step in Service Mapping, as it sets the foundation for identifying and mapping all relevant services within the IT infrastructure.

In contrast, restarting the server, conducting manual updates, or reconfiguring databases do not inherently trigger the discovery process. While these actions may influence the service environment or pose changes that the agent must later identify, they do not initiate the discovery on their own. The discovery process specifically requires the Discovery Agent to be present and operational, making its installation the definitive starting point for Service Mapping in an agent-based configuration.