What happens in the CMDB when an existing Apache Web Server CI is upgraded and rediscovery is performed?

What happens in the CMDB when an existing Apache Web Server CI is upgraded and rediscovery is performed?

• A. A duplication error will occur.
• B. A new Apache Web Server CI is created.
• C. The existing Apache Web Server CI will be reconciled and its version updated.
• D. The Apache Web Server CI will be reclassified as a Web Server CI.

Answer: (B)

When an existing Apache Web Server Configuration Item (CI) is upgraded and rediscovery is performed, the process typically results in the reconciled update of the existing CI rather than the creation of a new one. During rediscovery, the ServiceNow Service Mapping is designed to identify changes and maintain the integrity of the Configuration Management Database (CMDB). The correct outcome is that the existing Apache Web Server CI will be reconciled, accurately reflecting the updated version of the server. The rediscovery process allows for the identification of changes, which means the version details of the existing CI will be updated accordingly. This operation prevents duplication in the CMDB and ensures that all related assets are correctly referenced under a single CI record, maintaining the accuracy of relationships and dependencies. Creating a new CI would disrupt the relationship mapping and could lead to redundant entries, complicating management and reporting tasks in the CMDB. Thus, when upgrades and rediscovery occur, the system intelligently updates existing records to preserve data integrity and coherence.

When an existing Apache Web Server Configuration Item (CI) is upgraded and rediscovery is performed, the process typically results in the reconciled update of the existing CI rather than the creation of a new one. During rediscovery, the ServiceNow Service Mapping is designed to identify changes and maintain the integrity of the Configuration Management Database (CMDB).

The correct outcome is that the existing Apache Web Server CI will be reconciled, accurately reflecting the updated version of the server. The rediscovery process allows for the identification of changes, which means the version details of the existing CI will be updated accordingly. This operation prevents duplication in the CMDB and ensures that all related assets are correctly referenced under a single CI record, maintaining the accuracy of relationships and dependencies.

Creating a new CI would disrupt the relationship mapping and could lead to redundant entries, complicating management and reporting tasks in the CMDB. Thus, when upgrades and rediscovery occur, the system intelligently updates existing records to preserve data integrity and coherence.